Refund Policy

This Refund Policy applies to paid subscriptions purchased through Dawvia. We want you to be satisfied; if you are not, you may request a refund where eligible.

1. Scope

This policy applies to the standard subscription plans listed on the pricing page. Refunds for custom enterprise contracts are governed by the signed agreement.

2. Cooling-off Refund

Within 14 days of the first charge for a new subscription, you may request a full refund provided you have not materially consumed the paid quota.

3. Renewals

Renewal charges are generally non-refundable once the new billing cycle has started. In case of duplicate charges or billing errors, we will refund the erroneous amount in full.

4. Non-refundable Cases

• Usage already materially consumed, or one-time add-ons;
• Accounts terminated for breach of the Terms of Service;
• Promotions, gifts or purchases via third-party channels (subject to that channel's policy).

5. How to Request

Submit a refund request via the contact page, including your account email and order details. We will respond within 5 business days. Refunds are returned to your original payment method.

6. Changes to this Policy

We may update this policy; changes do not affect refund requests initiated before the change.